Refund and Cancellation Policy

Cancellations: You agree to provide truthful and complete information when registering for our Services and to keep that information updated. Providing misleading information about your identity is forbidden under this Agreement.
You may cancel any order at any time and claim a refund after you have placed that order, provided that you notify us that you wish to cancel such order within 7 working days – this 7 working day period commences the day after you receive our confirmation email confirming that your order has been accepted. In order to cancel your order and claim a refund, you should email us at info [at] smmcmedia [dot] com (info@smmcmedia.com) or write to us at our address above and such notice must reach us before the expiry of the 7 day notice referred to above.
Please note: notwithstanding any of the above, you may not cancel any order and claim a refund even if you notify us within this 7 working day period if we have already started to provide the services (including, without limitation, making available to you the App as part of our services).
We will refund any monies paid to us in respect of a cancelled order cancelled before the expiry of the 7 working day period or before we have stated to provide the Services within 30 days of receiving your notice of cancellation. You may request a refund by contacting us by email at info [at] smmcmedia [dot] com (info@smmcmedia.com)

Refunds: In all other circumstances (subject to your rights to claim a refund as described above), once you have paid the applicable fee and started to download the App or the relevant App Materials, you will no longer have a right to claim a refund in respect of the fee paid for that App or App Materials (as applicable). Notwithstanding the foregoing, nothing in these Terms and Conditions shall affect your statutory rights. In certain circumstances, if you feel that you have received an unsatisfactory service (e.g. you have experienced some technical difficulty), please contact us by emailing our customer service team at info [at] smmcmedia [dot] com (info@smmcmedia.com) and we shall respond as soon as we are able and will either remedy any fault or replace the defective App and/or App Materials or, failing this, in certain circumstances and in our absolute discretion, provide you with a refund in relation to the defective product or service (or period during which you have experienced such problem).


PLEASE NOTE: Use of the App and certain App Materials are subject to your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the App and/or App Materials which arise from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).